Making a complaint
1.
This notarial practice is regulated by the Master of the Faculties through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office, 1 The Sanctuary, Westminster, London SW1P 3JT
Telephone 020 7222 5381
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2.
Please contact the Notary dealing with your instructions (or the Senior Partner of the firm) if you are dissatisfied with the service you have received from us.
3.
If we are unable to resolve the matter you may then complain to The Scriveners Company, which has a role in the regulation of scrivener notaries. Please write (but do not enclose any original documents) with full details of your complaint to the following address:
The Clerk, The Scriveners Company, 39a Bartholomew Close, Barbican, London EC1A 7JN or by e-mail to:
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The Company will arrange for your complaint to be considered by a panel of 3 individuals who will be independent of the Scrivener Notary against whom the complaint has been made. The procedure is free to use and is designed to provide a quick resolution to any dispute.
If you have any difficulty making a complaint in writing, please do not hesitate to telephone the Clerk of the Company for assistance on 020 7240 0529.
4.
If you remain dissatisfied you may make a complaint to the Legal Ombudsman at the end of the Scriveners Company’s Complaints Procedure or after eight weeks have elapsed from the date on which you made your complaint to us:
Legal Ombudsman, PO Box 6167, Slough SL1 0EH
Telephone 0300 555 0333
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Click Here to go to their Web Site
5.
If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.
(If your complaint has been considered under paragraph 3 above you should refer it to the Legal Ombudsman within six months of the final response from the Scriveners Company).